Privacy Policy

Deaf Viewpoint Ltd. (“Deaf Viewpoint”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, enquire about our services, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Deaf Viewpoint Ltd. is a UK-based organisation dedicated to empowering, educating, and serving the Deaf community through professional interpreting, communication support, training, consultancy, workshops, and accessibility services.

Company Name: Deaf Viewpoint Ltd.

Company Number: 12240388

Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: admin@deafvplondon.com

Telephone: 07 549 017 392

2. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Full name
• Email address
• Telephone number
• Organisation or business name (where applicable)
• Subject of your enquiry
• Messages submitted through our contact forms
• Information required to provide interpreting, consultancy, training, or support services

We may also automatically collect technical information, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited
• Date and time of your visit
• Website usage statistics
• Cookies and similar technologies

3. How We Use Your Information

Your information may be used to:

• Respond to your enquiries.
• Provide interpreting, consultancy, workshops, and accessibility services.
• Process bookings and service requests.
• Communicate regarding appointments and projects.
• Improve our website and user experience.
• Monitor website performance and security.
• Meet legal and regulatory obligations.
• Prevent fraud or misuse of our services.

4. Lawful Basis for Processing

We process personal information only where we have a lawful basis under the UK General Data Protection Regulation (UK GDPR), including:

• Your consent.
• The performance of a contract.
• Compliance with legal obligations.
• Our legitimate business interests, provided these do not override your rights.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may be used to:

• Remember your preferences.
• Improve website functionality.
• Analyse website traffic.
• Monitor website performance.

You can control or disable cookies at any time through your browser settings.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third-party providers where necessary to:

• Deliver requested services.
• Host and maintain our website.
• Provide IT and technical support.
• Process communications.
• Comply with legal or regulatory requirements.

All third-party providers are required to protect your information and process it securely.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction.

Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services.
• Maintain business records.
• Meet legal, tax, and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information.
• Restrict or object to processing.
• Request data portability where applicable.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us using the details below.

10. Third-Party Websites

Our website may contain links to external websites and social media platforms, including LinkedIn and Instagram.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13 without the involvement of a parent, guardian, school, or educational organisation.

We do not knowingly collect personal information from children through our website. If you believe a child has provided personal information, please contact us so we can remove it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or the services we provide.

Any updates will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

Deaf Viewpoint Ltd.

71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Email: admin@deafvplondon.com

Telephone: 07 549 017 392